Senior Site Reliability Engineer (FedRAMP)

About Coalfire   Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.   But that’s not who we are – that’s just what we do.   We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

What You'll Do

Own one operational capability for the managed estate, such as monitoring and alerting or backup and recovery, including its automation, its runbooks, and the service standard each managed environment inherits.

Design how Coalfire observes a regulated cloud environment: telemetry and log pipelines, service-level objectives, alert quality, and the escalation paths behind them. Make alerts useful and actionable.

Build and maintain the continuous-monitoring evidence pipeline so you can prove the authorized state each day, in machine-readable form where the framework allows it.

Own backup and recovery engineering for your capability: recovery procedure you have tested, recovery objectives you can measure, and the automation that runs them during an outage.

Serve as the senior escalation point in client environments. Diagnose and troubleshoot beyond the runbook, resolve the incident, then fix the runbook so the next engineer on call does not repeat the diagnosis.

Lead incident and problem management for your domain, including incident command on major events, blameless post-incident review, and corrective action that closes the problem out.

Automate operational toil out of the estate with infrastructure-as-code, pipelines, and scripting. Decide what Coalfire automates once for the whole estate and what stays specific to one client.

Partner with Engagement Architects and the Build teams on transition into managed operations: operational readiness review, monitoring and runbook coverage, and the service commitments Coalfire can meet at go-live.

Hold on-call for your capability and improve the rotation: coverage, alert actionability, and the load it places on the team.

Represent operational posture in front of clients, and support renewals and expansions with a credible account of what Coalfire operates for them and at what cost.

Mentor and lead Site Reliability Engineers and junior staff: review designs as well as changes, set operational standards, and grow named individuals in your domain.

Author and peer review code, runbooks, operational design documentation, and the compliance artifacts that evidence continuous monitoring, inclusive of vendor best practices.

What You'll Bring

Automation-first mindset with deep Infrastructure-as-Code (Terraform or equivalent), CI/CD, and scripting (Python, Go, or similar); working use of policy-as-code

Deep operational command of at least one major cloud platform (AWS, Azure, or GCP) and its native monitoring, logging, and recovery services, with working knowledge of a second

Observability engineering depth: metrics, logging and log pipelines, distributed tracing, SLI and SLO definition, and alert design that produces action

Demonstrated incident response and incident command capability, and the discipline to convert a resolved incident into automation or procedure

Backup, recovery, and resilience engineering, including tested recovery procedure against stated recovery objectives

Working command of NIST 800-53, FedRAMP, or comparable security control frameworks, and the judgment to map continuous-monitoring obligations to real operational design

Ability to lead technical conversations with clients about operational posture, risk, and trade-offs with both engineers and executives

The instinct to solve a problem once and package the solution so it works across the managed estate

Demonstrated ability to mentor engineers and improve the output of a team

Excellent communication, organizational, and problem-solving skills

Effective documentation skills, including technical diagrams, runbooks, and written descriptions

Ability to work independently and as part of a team with a professional attitude and demeanor

Critical thinking, and the ability to balance security and availability requirements against mission needs

BS or above in a related Information Technology field or equivalent combination of education and experience

5+ years in site reliability engineering, cloud operations, platform engineering, or managed services

5+ years operating production cloud environments in AWS, Azure, or GCP, including monitoring, incident response, and automation

Demonstrated experience owning an operational capability, monitoring platform, or reusable automation used by multiple teams or clients

Experience as the senior operational escalation point on client-facing managed services, including incident command on major events

Advanced experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible

Experience transitioning environments from build into steady-state operations

Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience.

US citizenship (required due to client contractual requirements) 

REQUIRED CERTIFICATIONS:

Professional- or specialty-level certification in AWS, Azure, or GCP (associate-level considered with equivalent demonstrated depth)

Bonus Points

Direct familiarity with FedRAMP Rev 5 and 20x, Key Security Indicators (KSIs), and continuous monitoring obligations

Experience with OSCAL or JSON machine-readable compliance formats

Recognized depth in a specialty area: SIEM and log pipelines, observability platforms, vulnerability and patch management at scale, or disaster-recovery engineering

Experience operating a monitored compliance environment against contractual service levels

Relevant certifications such as cloud security or DevOps specialty certifications, CISSP, or GIAC

Previous experience supporting clients from within a professional services or managed services organization

Experience contributing to renewals, expansions, and pre-sales technical solutioning for managed services

Familiarity with configuration baseline standards such as CIS Benchmarks and DISA STIG

Familiarity with frameworks such as FedRAMP, FISMA, HIPAA, HITRUST, or PCI

Why You’ll Want to Join Us   At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.   Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.   At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at HumanResourcesMB@coalfire.com.