Cloud Operations Support Engineer

<p><strong>About Druva</strong></p> <p>Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.<br><br>Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.<strong><br></strong></p> <p>Visit<a href="https://www.druva.com/">&nbsp;druva.com</a>&nbsp;and follow us on&nbsp;<a href="https://www.linkedin.com/company/druva/mycompany/">LinkedIn</a>,&nbsp;<a href="https://twitter.com/druvainc">X</a>&nbsp;and&nbsp;<a href="https://www.facebook.com/DruvaInc/">Facebook</a>.</p> <p><strong>About the Role</strong></p> <p>As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Participate in weekly team meetings, working closely with devops, support, and quality assurance</li> <li>Monitor and manage all cloud infrastructure, including Friday evening deployments of&nbsp;production updates and OS patches</li> <li>Support various AWS and Azure services being utilized and gain foundational expertise&nbsp;across primary infrastructure components</li> </ul> <p><strong>Incident Response and Troubleshooting:</strong></p> <ul> <li>Prioritize and address tickets related to server, network, and storage issues</li> <li>Provide escalated support for problems and incidents</li> <li>Ensure incident resolution is within the defined SLA (Service Level Agreement)</li> </ul> <p><strong>Automation and Monitoring:</strong></p> <ul> <li>Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform,&nbsp;CloudFormation) and automation scripts for testing and deployment.</li> <li>Configure and deploy supporting tools for proactive monitoring, observability, and&nbsp;security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)</li> </ul> <p><strong>Communication and Collaboration:</strong></p> <ul> <li>Effectively communicate project updates and tasks to the Operations team and&nbsp;stakeholders in other departments</li> <li>Collaborate with cross-functional teams to ensure seamless cloud operations</li> </ul> <p><strong>Expectations:</strong></p> <ul> <li>Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotating&nbsp;basis</li> <li>Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment</li> <li>Develop and monitor dashboards to track real-time metrics</li> </ul> <p><strong>Experience &amp; Skills:</strong></p> <ul> <li>Minimum of 2 years of related experience (or an advanced degree without&nbsp;experience, or equivalent work experience)</li> <li>Proficiency in AWS and Azure services (or another Cloud Provider).</li> <li>Experience with containerized applications (ECS, Kubernetes, Docker)</li> <li>Experience with observability and monitoring (Grafana, OpenSearch)</li> <li>Experience with an SIEM (Security Incident and Event Management) application</li> <li>Familiarity with one programming language (Python, Go)</li> <li>Familiar with Infrastructure as Code (Terraform, CloudFormation)</li> <li>Knowledge of Linux operating systems deployments &amp; patching (Ubuntu, RHEL)</li> <li> <div class="" data-bfc="" data-sfc-cp="" data-sfc-root="ep" data-ved="2ahUKEwi2wd7H_5GXAxURrIkEHdIYKMoQi4wTegoIAAgACAEIDRAF" data-hveid="CAAIAAgBCA0QBQ" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX">U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus.</span><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);"><br></strong></span></div> <div class="yhAwj" data-sfc-cp="" data-sfc-root="ep" data-sfc-inited="2" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);">&nbsp;</div> <div class="" data-bfc="" data-sfc-cp="" data-sfc-root="ep" data-ved="2ahUKEwi2wd7H_5GXAxURrIkEHdIYKMoQi4wTegoIAAgACAEIDhAA" data-hveid="CAAIAAgBCA4QAA" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);"> <div class="AHmQrc" data-sfc-cp="" data-sfc-root="ep" data-hveid="CAAIAAgBCA4QAQ" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);"> <div class="n6owBd awi2gc" data-sfc-cp="" data-sfc-root="ep" data-hveid="CAAIAAgBCA4QAg" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);">&nbsp;</div> </div> </div> </li> </ul> <p><strong>Certifications (Bonus):</strong></p> <ul> <li>AWS, Azure, RHEL, CCNA</li> </ul> <h4><strong>Why You’ll Love Working Here</strong></h4> <p>Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.&nbsp;&nbsp;</p> <p>If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.</p> <h4><strong>What We Offer</strong></h4> <p>The pay range for this position is expected to be between <strong>$108,000 and $151,333/year;</strong> however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.&nbsp;</p> <h4>Data Privacy Notice for Job Candidates:</h4> <p><em>For information on personal data processing, please see our </em><a href="https://www.druva.com/privacy-policy"><em>Druva Privacy Policy</em></a></p> <p><em>Druva is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.</em></p> <p><em>If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at </em><a href="mailto:recruiting_us@druva.com"><em>recruiting_us@druva.com</em></a></p> <p><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>EEO IS THE LAW</em></a></p> <p><a href="https://www.dol.gov/sites/dolgov/files/olms/regs/compliance/eo_posters/employeerightsposter2page_19final.pdf"><em>NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS</em></a></p>