Sales Operations Manager

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p>We are seeking an experienced Sales Operations Manager to partner with our Sales team for Mid-Market, Enterprise &amp; Strategic segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions.</p> <p><em>This is a full-time role that can be held from our New York hub or remotely within the Eastern US time zone.</em></p> <h4>What you’ll do at Figma:</h4> <ul> <li>Serve as a trusted thought partner and strategic advisor to the SVP of AMER Sales — translating business performance, market trends, and field insights into clear recommendations that shape regional priorities, guide investment decisions, and accelerate growth</li> <li>Assist the forecasting process for Mid-Market, Enterprise &amp; Strategic, bringing rigor and repeatability to pipeline reviews&nbsp;</li> <li>Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions</li> <li>Shape the organizational foundation across the segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably</li> <li>Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership</li> <li>Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually</li> <li>Partner cross-functionally with Sales Systems, Finance, and Data Science to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable</li> </ul> <div class="section page-centered"> <h4>We'd love to hear from you if you have:</h4> <ul> <li>5+ years of sales operations experience, preferably in a high-growth SaaS environment</li> <li>Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma)</li> <li>Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code and Codex</li> <li>Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership</li> </ul> <h4>While not required, it’s an added plus if you also have:</h4> <ul> <li>Deep SQL knowledge and experience with Sigma and Gong</li> </ul> <div class="section page-centered"> <div> <div><br>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div> </div> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 16px;">Pay Transparency Disclosure</span></strong></p> <p>Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.&nbsp;</p> <p>Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.</p></div><div class="title">Annual Base Salary Range:</div><div class="pay-range"><span>$140,000</span><span class="divider">&mdash;</span><span>$296,000 USD</span></div></div></div><div class="content-conclusion"><p>At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">equal opportunity workplace</a> - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status<strong>, </strong>or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p> <p>We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to <a href="mailto:accommodations-ext@figma.com">accommodations-ext@figma.com</a>. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.&nbsp;</p> <p>Examples of accommodations include but are not limited to:&nbsp;</p> <ul> <li>Holding interviews in an accessible location</li> <li>Enabling closed captioning on video conferencing</li> <li>Ensuring all written communication be compatible with screen readers</li> <li>Changing the mode or format of interviews&nbsp;</li> </ul> <p>To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.</p> <p>By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with <a class="c-link c-link--underline" href="https://www.figma.com/legal/candidate-privacy-notice/" target="_blank" data-stringify-link="https://www.figma.com/legal/candidate-privacy-notice/" data-sk="tooltip_parent">Figma's Candidate Privacy Notice</a>.</p> <p><strong>Application limits:</strong> To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:</p> <ul> <li>Candidates may submit up to 5 applications during any rolling 30-day period.</li> <li>Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.</li> </ul> <p>Once the applicable days has passed, candidates are welcome to apply again.</p></div>