Operations Engineer, Netskope NewEdge Government

<div class="content-intro"><h2>Join the Future of Security at Netskope</h2> <p>Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.</p> <p>At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.</p> <p>Visit <a href="https://www.netskope.com/company/careers" target="_blank">Careers at Netskope</a> to learn more. Follow us on&nbsp;<a href="https://www.linkedin.com/company/netskope" target="_blank">LinkedIn</a> and&nbsp;<a href="https://www.instagram.com/netskope/" target="_blank">Instagram</a>.</p></div><p><strong>About the role</strong></p> <p>As an Operations Engineer on the Netskope NewEdge Government (NNG) team, you'll be the go-to person for keeping everything running smoothly. You'll handle planned maintenance and troubleshoot application or infrastructure issues in our government-accredited environments. Your main goal? Make sure we stick to high standards and maximize uptime for our customers. You'll work closely with team members across different fields to plan, schedule, carry out, and check production changes. If you have great attention to detail and love taking ambiguous problems and turning them into clear, smooth processes, you'll fit right in!</p> <p><strong>What you will be doing</strong></p> <ul> <li>Troubleshooting Linux-based infrastructure or applications issues, escalating when necessary.</li> <li>Managing tickets by logging issues and assigning them based on priority and severity.</li> <li>Planning, executing, and communicating system and network maintenances.</li> <li>Engaging and coordinating with internal service owning teams to identify root causes.&nbsp;</li> <li>Estimating effort for your tasks and helping with prioritization and release planning.</li> <li>Keeping an eye out for active defects and communicating them early to maintain uptime and performance.</li> <li>Join the on-call rotation to help resolve application issues outside of standard business hours.</li> </ul> <p><strong>Required skills and experience&nbsp;</strong></p> <ul> <li>US citizenship and physical residence in the US (required by federal government guidelines).</li> <li>At least 3 years of hands-on Linux system administration experience.</li> <li>At least 3 years of network administration experience.</li> <li>Scripting skills in Shell, Python, or similar languages are a big plus.</li> <li>Solid grasp of basic switching, routing, load balancing, and running operating systems or services at scale.</li> <li>A proven track record of juggling multiple tasks effectively in a fast-moving environment.</li> <li>Strong familiarity with Linux/Unix platform administration.</li> <li>Bonus points if you hold an active US Secret clearance or are willing and able to obtain one.</li> <li>Must be available for all shifts (24x7)</li> </ul> <p><strong>Education</strong></p> <ul> <li>Bachelor's degree in Computer Science or a related field, or equivalent real-world experience.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 18px;"><strong>Compensation:&nbsp;</strong></span></p> <p><span style="font-size: 16px;">At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.</span></p> <p><span style="font-size: 16px;">The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.&nbsp;</span></p> <p><span style="font-size: 16px;">For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.</span></p> <p><span style="font-size: 16px;">In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at&nbsp;<a href="https://my.hrbenefits.info/netskope">Netskope Benefits site</a>.&nbsp;</span></p></div><div class="title">Salary Range</div><div class="pay-range"><span>$75,000</span><span class="divider">&mdash;</span><span>$147,000 USD</span></div></div></div><div class="content-conclusion"><p>Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.</p> <p>Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to&nbsp;<a href="https://www.netskope.com/privacy-policy">Netskope's Privacy Policy</a>&nbsp;for more details.</p> <p>The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our&nbsp;<a href="https://www.netskope.com/company/careers/open-positions">Netskope Careers site.</a></p></div>