Strategy & Operations, Infrastructure

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>The Strategy &amp; Operations (S&amp;O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of one of Stripe's most strategic areas - the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM and day-to-day execution, ensuring the infra organization is well-informed, running efficiently and poised to deliver on the future product needs.&nbsp;</p> <p>As a key member of this team, you will tackle a diverse array of challenges that underpin Stripe’s technical foundations which will span system scalability, platform reliability, and efficiency. You will provide the analytical rigor and operational pragmatism necessary to scale <strong>Stripe’s infrastructure</strong> in a way that is both technically resilient and fiscally sustainable. Operating with a high degree of autonomy, you will lead critical strategic projects, translate complex system performance and capacity trends into actionable infrastructure requirements, and drive the high-stakes architectural and resource decisions necessary for Stripe’s long-term growth.</p> <p>The Infrastructure Strategy &amp; Operations team is a vital partner to Stripe’s engineering leadership and the Office of the CPTO, focused on three core pillars:</p> <ul> <li><strong>Setting and Driving the Engineering Agenda:</strong> We design the organizational structures and operating models that enable our infrastructure to scale ahead of the business. We lead critical technical governance forums and synthesize system-level health metrics such as <strong>utilization, latency, and fleet reliability</strong> into strategic insights for senior leadership.</li> <li><strong>Strategic Capacity &amp; Infrastructure Planning:</strong> We deliver objective, data-driven strategies for our platform roadmap. By modeling <strong>future infrastructure needs</strong> against business growth forecasts, we ensure our global hardware and software investments are proactive rather than reactive, bridging the gap between deep engineering requirements and financial reality.</li> <li><strong>Program/Process Incubation:</strong>&nbsp; We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business. We lead cross-functional initiatives to stand up new programs focused on infrastructure efficiency and resource optimization without compromising developer velocity.</li> </ul> <h2><strong>What you’ll do</strong></h2> <h3><strong>Responsibilities</strong></h3> <ul> <li>Partner with Infrastructure leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy.</li> <li>Maintain a pulse on the financial health/cost of Infrastructure including relevant trends, and proactively surface areas of concern or opportunity.</li> <li>Build and own models for in-depth analyses &amp; benchmark key metrics to help inform our overall strategy and make the right growth decisions for Infrastructure.</li> <li>Obsess over our top infrastructure efficiency metrics, helping to surface, track, and drive initiatives that will move the needle.</li> <li>Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support).</li> <li>Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the infrastructure group scale efficiently.</li> </ul> <h2><strong>Who you are</strong></h2> <p><span style="font-weight: 400;">We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>12+ years of experience in strategy &amp; operations, data science, finance, product management, or similar roles at technology companies</li> <li>Experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment</li> <li>Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions &nbsp;</li> <li>Passion for digging deep into data and problem solving</li> <li>Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL</li> <li>Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales</li> <li>Demonstrated ability to thrive in influence without authority environments</li> <li>Good balance of business and technical acumen</li> <li>An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Previous experience in Infrastructure strategy (e.g., Compute, Storage, Networking, IT, Security or Developer Platforms), the Payments ecosystem, or high-scale Fintech is highly preferred.&nbsp;</li> <li>Proven ability to facilitate large-scale technical forums and planning sessions, maintaining a&nbsp; focus on measurable goals, infrastructure SLAs, and ROI-driven outcomes.</li> <li>Experience driving creative solutions for capacity and efficiency bottlenecks, with a track record of effectively influencing the roadmaps of cross-functional engineering and product teams.</li> </ul>