Senior Solutions Support Engineer - US East

<div class="content-intro"><p>Come join the organization that is redefining security for the AI era. As one of the<a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever"> fastest-growing startups ever,</a> we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven<a href="https://www.g2.com/products/wiz-wiz/reviews"> track record of success</a> and a culture that values world-class talent. Not to mention, we're now<a href="https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz"> powered by Google</a>, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.</p> <p>Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</p></div><h4><span data-markdown-start-index="613">Minimum qualifications</span></h4> <ul> <li><span data-markdown-start-index="637">Must be comfortable working 9-6 EST/EDT.</span></li> <li><span data-markdown-start-index="679">7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.</span></li> <li><span data-markdown-start-index="819">A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP).</span></li> <li><span data-markdown-start-index="899">2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc..).</span></li> <li><span data-markdown-start-index="969">Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.</span></li> <li><span data-markdown-start-index="1082">Proficiency with command-line tools and Linux operating system environments.</span></li> <li><span data-markdown-start-index="1160">Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.</span></li> </ul> <h4><span data-markdown-start-index="1480">Preferred qualifications</span></h4> <ul> <li><span data-markdown-start-index="1506">3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role.</span></li> <li><span data-markdown-start-index="1630">2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP).</span></li> </ul> <h4><span data-markdown-start-index="1773">About the job</span></h4> <p><span data-markdown-start-index="1786">As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.</span></p> <h4><span data-markdown-start-index="2201">Responsibilities</span></h4> <ul> <li><span data-markdown-start-index="2219">Responsible for technical customer support experience within the Wiz product.</span></li> <li><span data-markdown-start-index="2298">Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.</span></li> <li><span data-markdown-start-index="2448">Identify cases that require escalation (either technically or strategically).</span></li> <li><span data-markdown-start-index="2527">Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.</span></li> <li><span data-markdown-start-index="2663">Mentor and coach team members in case management best practices and technical upskilling.</span></li> <li><span data-markdown-start-index="2754">Gather, collect, collate, generate and publish content, including training material for team members.</span></li> <li><span data-markdown-start-index="2857">Participate in on-call rotation for after-hours, holiday, weekend support coverage.</span></li> <li><span data-markdown-start-index="2942">Create, maintain, and coordinate incident management requests to product or engineering.</span></li> <li><span data-markdown-start-index="3032">Design and implement solutions that scale the support offering through automations.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><span style="font-size: 18px;"><strong><span data-contrast="auto">Compensation + Benefits</span></strong></span><span data-ccp-props="{&quot;335559731&quot;:0}">&nbsp;</span></span></p> <p>Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p> <p>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about <a href="https://careers.google.com/benefits/">benefits at Google</a>.</p> <p>The US base salary range for this full-time position is listed below.</p></div><div class="title">US Base Pay Range</div><div class="pay-range"><span>$150,000</span><span class="divider">&mdash;</span><span>$205,000 USD</span></div></div></div><div class="content-conclusion"><p><em><span class="TextRun SCXW149741735 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149741735 BCX0">Applicants must have the legal right to work in the country where the position is based,&nbsp;</span><span class="NormalTextRun SCXW149741735 BCX0">without the need for</span> <span class="NormalTextRun SCXW149741735 BCX0">visa </span><span class="NormalTextRun SCXW149741735 BCX0">sponsorship.</span> <span class="NormalTextRun SCXW149741735 BCX0">This</span><span class="NormalTextRun SCXW149741735 BCX0"> role does not offer</span> <span class="NormalTextRun SCXW149741735 BCX0">visa</span></span> <span class="TextRun SCXW149741735 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149741735 BCX0">sponsorship</span><span class="NormalTextRun SCXW149741735 BCX0">.</span></span></em></p> <p>Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.&nbsp;</p> <p>By submitting your application, you acknowledge that Wiz will process your personal data in accordance with <a href="https://www.wiz.io/legal/privacy" target="_blank">Wiz's Privacy Policy.</a></p></div>