Customer Service Associate, Provisioning

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><strong>Role</strong>&nbsp;</p> <p>We are looking for a Customer Service Associate, Provisioning to join our team. This is a Remote role, reporting to the Senior Manager, Technical Support Engineering in the Support department. The Customer Service Associate helps deliver secure and reliable Zscaler services for U.S. Public Sector and Federal customers. This role handles provisioning requests and related service changes across approved systems and controlled environments. The associate verifies request details and authorization, performs change control in accordance with documented procedures and customer entitlements, and maintains clear records so each request is accurate, auditable, and completed with appropriate communication.</p> <p><strong>What you’ll do (Role Expectations)</strong></p> <ul> <li>Review provisioning requests for completeness, authorization, customer and tenant details, requested services, and required approvals</li> <li>Create, configure, update, and, where authorized, decommission customer or internal tenants and services using approved provisioning systems</li> <li>Apply service entitlements, feature enablements, tenant settings, and account or cloud identifiers in accordance with documented procedures</li> <li>Validate changes after completion and document the work, approvals, exceptions, and relevant identifiers in the system of record</li> <li>Follow applicable Federal security, access-control, data-handling, and compliance requirements when working in controlled environments</li> </ul> <p><strong>Who You Are (Success Profile)</strong></p> <ul> <li>You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.</li> <li>You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.</li> <li>You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.</li> <li>You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.</li> <li>You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.</li> </ul> <p><strong>What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li>Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving</li> <li>U.S. citizenship is required for this position due to the nature of the assigned customer base</li> <li>Strong analytical and problem-solving skills with proven ability to conduct thorough research</li> <li>2+ years of customer service facing experience</li> <li>Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and customers</li> <li>Track record of documenting and executing change control</li> </ul> <p><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul> <li>Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency</li> </ul> <p>#LI-IA1 #LI-Hybrid</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$86,400</span><span class="divider">&mdash;</span><span>$108,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <p data-pm-slice="1 1 []">Learn more about Zscaler's hybrid working model and benefits&nbsp;<a href="https://www.zscaler.com/candidate-resource-hub" target="_blank">here</a>.</p> </div> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>