Director, Product Management-Customer Growth & Value Realization

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><span style="font-size: 12pt;"><strong>Role</strong></span></p> <p><span style="font-size: 12pt;"><strong><br></strong>We are looking for a Director, Product Management — Customer Growth &amp; Value Realization to join our team. This is a hybrid role in Santa Clara, CA, reporting to the Senior Director, Product Management.&nbsp; Zscaler is seeking a strategic product leader to lead high-impact initiatives that improve customer adoption, value realization, and business performance across our product portfolio. In this role, you will connect customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda.</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll do (Role Expectations)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead highly strategic, cross-functional product initiatives from initial opportunity identification through to execution, roadmap recommendation, and post-launch KPI tracking</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner closely with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize overall business performance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with GTM and Channel/Partner teams to ensure product insights and adoption patterns are fully operationalized across direct, partner-led, and channel-assisted routes to market</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish robust product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive high-accountability outcomes</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who You Are (Success Profile)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a highly analytical strategist who naturally uses complex telemetry, product usage trends, and business metrics to diagnose challenges and prioritize high-value opportunities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a collaborative relationship-builder with a proven track record of aligning diverse, senior-level stakeholders across Engineering, GTM, Finance, and Customer Success to drive shared goals.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a structured leader who excels at translating ambiguous customer and market signals into concrete problem statements, comprehensive product requirements, and rigorous execution plans.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You possess deep business acumen and easily connect day-to-day product features to broader financial outcomes, including ARR, NRR, GRR, and long-term customer lifetime value.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You thrive in fast-paced, evolving environments where you can establish order, define robust prioritization frameworks, and create execution clarity for multi-functional teams.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What We’re Looking for (Minimum Qualifications)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">10+ years of experience leading product management, product strategy, product operations, or business operations initiatives within the enterprise SaaS or cloud technology sectors</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record of defining product strategy, framing complex decisions, building robust business cases, and translating insights into clear roadmap recommendations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and key commercial drivers such as ARR, NRR, GRR, expansion, and lifetime value</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exceptional analytical capabilities with hands-on experience leveraging data and product telemetry to diagnose complex problems and drive executive-level alignment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Outstanding communication and leadership skills, with a demonstrated ability to navigate ambiguity, influence without authority, and create operational structure across diverse teams</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong background in product-led growth (PLG), customer health analytics, lifecycle optimization, and supporting multi-channel GTM engagement models</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with enterprise analytics, customer success, and product engagement platforms such as Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo</span></li> </ul> <p><span style="font-size: 12pt;">#LI-CM3&nbsp;</span></p> <p><span style="font-size: 12pt;">#LI-Hybrid</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$199,500</span><span class="divider">&mdash;</span><span>$285,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <p data-pm-slice="1 1 []">Learn more about Zscaler's hybrid working model and benefits&nbsp;<a href="https://www.zscaler.com/candidate-resource-hub" target="_blank">here</a>.</p> </div> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>