Senior Enablement Manager - API

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><strong>The Community You Will Join</strong></p> <p>The Enterprise Operations organization is instrumental in powering Airbnb's growth and expansion at a global scale. Through AI- and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.</p> <p>The Supply Enablement &amp; Activation team is a horizontal Center of Excellence within Enterprise Operations, serving as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. We turn our supply strategy into repeatable, scalable, best in class enablement deliverables – collateral, training, tools &amp; workflows, and comms/change management -- for our sales &amp; operator teams across each line of business: Homes, Hotels, Experiences &amp; Services.</p> <p>This role supports the API team, which sits at the heart of Airbnb's Supply strategy, managing the connectivity partners — property management software providers, channel managers, and distribution platforms — that power a significant share of our global inventory. These partnerships unlock access to millions of listings and directly shape the quality and reliability of the host and guest experience.</p> <p>At the center of this work are our Connectivity Partner Managers, who own Airbnb's relationships with these third-party technology providers — PMS (Property Management System), channel manager, and revenue management tool vendors that hosts and property managers use to sync listings, calendars, pricing, and reservations with Airbnb. Connectivity Partner Managers are the primary point of contact for these partners: they ensure integrations meet Airbnb's connectivity standards, resolve sync and data issues, onboard new partners, negotiate partnership terms, drive adoption of Airbnb's APIs among software vendors, and work with Product and Engineering to prioritize roadmap improvements based on partner feedback.</p> <p><strong>The Difference You Will Make</strong></p> <p>We're looking for a seasoned Senior Enablement Manager to build and own end-to-end enablement for Airbnb's API team and Connectivity Partner Managers across AMER, EMEA, and APAC. This is a newly approved, full-time role created to close a resourcing gap: enablement support for API has historically been covered informally and part-time, and this role will stand up a sustainable, scalable enablement function from the ground up.</p> <p>The core of this role is to enable our Connectivity Partner Managers to do their jobs more effectively and drive tangible impact. Connectivity Partner Managers own the full relationship with PMS, channel manager, and revenue management tool partners — from onboarding and integration standards to sync/data issue resolution, contract negotiation, API adoption, and roadmap prioritization with Product and Engineering. You will build the onboarding curriculum, training, playbooks, and certifications that ramp new Connectivity Partner Managers; keep them current on product launches, API versions, and roadmap changes; and equip them with the narratives, tools, and processes they need to manage partner relationships and escalations with confidence.</p> <p>This is a highly cross-functional, more technical role than a typical field-enablement position — it requires deep, ongoing engagement with the Product roadmap and with Connectivity Partner Managers themselves, not a copy-paste of a direct-sales enablement playbook. You will own onboarding, training, and continuous development for teams supporting API partners; drive consistent acquisition, growth, and retention of high-quality supply; and localize global enablement programs for regional relevance. You'll partner cross-functionally to collect and share feedback, and use enablement tools and insights to continuously improve outcomes.</p> <p><strong>A Typical Day</strong></p> <ul> <li>Own end-to-end onboarding and ongoing enablement for Connectivity Partner Managers, Enterprise Account Managers and the broader API Product and Enterprise teams globally across AMER, EMEA, and APAC</li> <li>Build the ramp curriculum, playbooks, and certifications that get new Connectivity Partner Managers and Enterprise Account Managers up to speed on connectivity standards, partner onboarding, sync/data issue resolution, and negotiation processes</li> <li>Partner closely with the API Product team to translate roadmap priorities, new launches, and GTM initiatives into enablement content and training for Connectivity Partner Managers so they are fully equipped with managing partners effectively and shaping their behaviour&nbsp;</li> <li>Revive and scale partner-facing enablement channels, including webinars/webcasts on product releases and API versions, and enablement newsletters and comms</li> <li>Localize global enablement content, sales pitches, and narratives to reflect regional market needs</li> <li>Design and deliver role-based training programs and playbooks, for Connectivity Partner Management and Homes Enterprise Account Manager teams.&nbsp;</li> <li>Partner closely with Product, Sales, RevOps, Policy, and regional leaders to align enablement with business priorities</li> <li>Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements</li> <li>Lead enablement, including training delivery, for new launches and GTM initiatives in-region</li> <li>Create structured feedback loops to bring Connectivity Partner Manager, field, and partner insights back to central/product teams and incorporate them into training materials</li> <li>Track and report on enablement impact (ramp time, performance, certification, revenue impact)</li> </ul> <p>What Success Looks Like</p> <ul> <li>A scalable, repeatable enablement function stood up end-to-end for API Product and Enterprise Enablement</li> <li>Faster ramp time for new hires, with new hires consistently passing mock call certifications post-training</li> <li>Validated, up-to-date sales narratives and pitches in market</li> <li>Land successful API enabled launches inclusive of critical enablement deliverables for reps and connected hosts</li> <li>Improved conversion, retention, and revenue outcomes aligned to annual OKRs</li> <li>Regular, high-quality partner-facing communications (webinars, newsletters) that keep all teams current on product, technical and roadmap changes</li> <li>High quality scores across teams based on recorded call evaluations</li> <li>Strong adoption of enablement tools (e.g., Gong, Highspot) and a well-managed, transparent intake process</li> <li>Trusted partnership with API Product, regional, and global stakeholders</li> <li>Timely reporting and actionable insights that drive performance</li> </ul> <p><strong>Your Expertise</strong></p> <ul> <li>8+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment</li> <li>Experience creating and delivering agile, AI-powered enablement content — narratives, sales pitches, talking points, objection handling, and standardized playbooks — preferably in the hospitality, travel, or tech industry</li> <li>Experience with API ecosystems, connectivity partnerships, or two-sided marketplace dynamics</li> <li>Comfort operating in a technical, product-driven environment; ability to engage credibly with Product roadmaps and connectivity/API partner managers</li> <li>Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (Excel, Google Sheets; SQL proficiency strongly preferred) to drive decisions</li> <li>Experience supporting or adapting programs across multiple regions (AMER, EMEA, APAC), with sensitivity to local market and cultural dynamics</li> <li>Excellent verbal and written communication skills, including presentation skills to all levels of the organization</li> <li>Strong cross-functional influence and stakeholder management skills across Product, Sales, RevOps, and regional teams</li> <li>Project management experience: managing complex operational programs with clear timelines, deliverables, and cross-functional dependencies, including intake/triage processes</li> <li>Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)</li> <li>Ability to prioritize and multitask in a dynamic, fast-changing, entrepreneurial environment</li> </ul> <p>Preferred (Great to Have)</p> <ul> <li>Experience carrying a quota in a Technical Account Manager, Connectivity Partner Manager, or similar partner-facing role at Airbnb or another technology-enabled marketplace</li> <li>Experience in the tech, travel, or gig/sharing economy sectors</li> <li>Experience launching new programs or standing up an enablement function from scratch</li> <li>Experience designing and executing quality monitoring programs (call recordings, scorecards, calibration) to drive consistent performance</li> <li>Familiarity with enablement tooling ecosystems (e.g., Highspot, Gong) and Asana-based intake/workflow management</li> </ul> <p><span style="color: #000000; font-family: arial, helvetica, sans-serif;"><strong>Your Location:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><span style="font-weight: 400;">This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a style="color: #000000;" href="https://careers.airbnb.com/">Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a> </span><span style="font-weight: 400;">&nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Our Commitment To Inclusion &amp; Belonging:</strong></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;">Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><span style="font-weight: 400;">We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: </span><a style="color: #000000;" href="mailto:reasonableaccommodations@airbnb.com"><span style="font-weight: 400;">reasonableaccommodations@airbnb.com</span></a><span style="font-weight: 400;">. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp;</span></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;">We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</span></p> <p><strong>Equal Employment Opportunity</strong>:</p> <p>Airbnb values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">How We'll Take Care of You:</span></strong></span></p> <p class="p1"><span style="font-size: 16px;">Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;</span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$132,000</span><span class="divider">&mdash;</span><span>$155,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Reasonable Accommodations:</strong> We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>A Note on Recruiting Scams:</strong> Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @<a href="http://airbnb.com">airbnb.com</a> or @<a href="http://ext.airbnb.com">ext.airbnb.com</a> email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.&nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.</span></p> <p>&nbsp;</p></div>